Protection Fee Policy

1. Who Operates This Policy

XureTrade is operated by BYTECRAFT SOFTWARE DEVELOPMENT SERVICES ("ByteCraft", "we", "us", "our"). This Protection Fee Policy explains how XureTrade protection fees are shown, charged, and handled for Philippine peso trades.

2. What the Protection Fee Covers

The XureTrade protection fee helps support protected trade rooms, payment tracking, evidence records, dispute review tools, safety checks, platform operations, and fraud prevention features.

3. Current Philippine Peso Fee Schedule

Below PHP 1,000

PHP 50 protection fee

PHP 1,000 and above

5% protection fee

4. How Buyer Total Is Calculated

For launch, XureTrade calculates the buyer total in PHP as: agreed price + XureTrade protection fee + any applicable lobby or middleman service fee. The buyer should see the total before payment.

5. Seller Payouts

The seller receives the agreed trade price when the trade is completed or released. The XureTrade protection fee is paid by the buyer on top of the agreed price and is not hidden inside the seller payout.

6. Lobby / Middleman Service Fees

A verified lobby or middleman may charge a separate service fee if shown before payment. That service fee is separate from the XureTrade protection fee and is charged to the buyer on top of the agreed trade price.

7. Refunds, Cancellations, and Disputes

If a trade is cancelled before payment, no protection fee is charged. If payment has been made and the trade is refunded after review, XureTrade may refund all or part of the buyer-paid amount depending on the dispute outcome, payment-provider rules, and applicable Philippine law.

8. Fee Changes

ByteCraft may update XureTrade fees as the platform evolves. Material fee changes will be shown in the platform or policy pages before they apply to new trades.

9. Errors and Corrections

If a fee is displayed incorrectly because of a technical or operational error, XureTrade may correct the error, cancel the affected payment before completion, or contact the parties to resolve the issue fairly.

10. Contact

For fee questions, contact support@xuretrade.gg.